TERMS AND CONDITIONS
These Event Terms (Terms) govern your attendance at public events held by Saltwater Eco Tours. It is your responsibility to review these Terms prior to boarding our vessel. By boarding, you agree to be bound by these Terms. We reserve the right to amend these Terms at any time and will provide the most recent version with your quotation. Throughout these Terms, the terms "Saltwater Eco Tours", "we", "us" and "our" refer to Saltwater Eco Tours and its associated entities, and "you" refers to the individual or business attending the event. Saltwater Eco Tours reserves the right to alter prices, schedules, or other published details without notice.
ACCESSIBILITY
32 passenger capacity. The vessel is not wheelchair accessible, however, crew can assist where possible for passengers to be seated comfortably on deck. Toilet is below deck (3 steps down ladder).
REFUNDS AND CREDITS
Cancellations less than 48 hours of departure will forfeit the full cost of the trip. Failure to turn up for your trip incurs a 100% cancellation fee. No refund. Cancellations 48 hours prior can receive a credit/voucher or a refund may be provided at the discretion of the Captain and/or Manager.
Note - Expiry of credit/voucher is 3 years from date of issue.
PRIVATE CHARTERS
Private charters are required to pay a 20% non-refundable deposit upon booking. If you decide to cancel your private charter within 2 weeks of your booked charter date, we have the right to withhold 100% of your deposit. If you choose to reschedule your private charter, we will withhold the original deposit and a new deposit will be required for your new requested date.
EVENT CANCELLATION
MINIMUM PASSENGERS - We require a minimum number of 8 passengers to run our cruises. Therefore, we kindly ask you to understand and keep in mind that we may need to cancel the cruise and reschedule you to another day. Please keep an eye on your email or mobile. If we cancel your cruise, you are entitled to a full refund or a rescheduled date.
WEATHER - The safety and well-being of our passengers is at the forefront of our company, therefore if the weather forecast is heavy rain/winds we will communicate within 24 hours of each tour around our decision to postpone, in which case your ticket can be used on any future tours, or a voucher to the same value can be supplied valid for 3 years. If neither option is suitable, a refund can be provided.
GROUP POLICY
A group is designated as having a minimum of 10 guests in one booking. Payment for a group must be made as one sum and not on an individual basis. Final numbers for groups are required 48 hours prior to travel. If the group, due to cancellation, falls below the minimum number of 10 paying passengers, the group is no longer eligible for any applicable group rate. The booking will revert to a non-group booking at normal applicable FIT rates unless otherwise advised.
GENERAL ADMISSION FOC POLICY
The following will be provided with Free of Charge Entry:
• Children under the age of 2
• 2 Teachers for primary, secondary, and tertiary groups
• 1 teacher per 4 early learning childhood groups
• 1 tour guide or language guide per group of 10 people
CONDITIONS OF ENTRY
Saltwater Eco Tours and it's representatives reserves the right to refuse entry to any guest or group who:
i) is reasonably suspected of being unduly intoxicated or suspected of being likely to become unduly intoxicated (alcohol or drugs)
ii) behaves in a manner that would constitute a Public Nuisance whilst in line of sight of the venue
iii) engages in loud, obnoxious, unruly or anti-social behaviour.
Permission to board Saltwater Eco Tours is ultimately at the discretion of the Captain and any patron may be denied entry at their instruction.
CONDITIONS OF CARRIAGE (PASSENGER) GUIDELINES
1. Operation of the vessel and any of its equipment is restricted to the Captain and Crew of Saltwater Eco Tours.
2. No child or children aged 16 or under will be allowed onboard unless they are accompanied and supervised by an adult (18 years or over).
3. No alcohol is to be bought onboard (BYO). Our vessel has a fully licensed bar with a range of local craft beer, local spirits and cocktails
4. The Captain and crew of Saltwater Eco Tours have total discretion as to the operation of the vessel including passenger loading, vessel route, carriage of goods, Responsible Service of Alcohol, acceptable conduct of passengers and the disembarkation of any offensive or intoxicated passengers.
5. All passengers are carried at their own risk. Saltwater Eco Tours does not accept responsibility or liability for any injury suffered whilst boarding, aboard or disembarking from any of its vessels.
6. Due to the unpredictable nature of the marine environment, on rare occasions cruises may end prematurely or extend beyond the scheduled end time. We will always endeavour to stick as close as possible to our proposed timings but the Captain ultimately determines boarding and alighting times to ensure safe passage of all patrons and guests.
7. Guests observed to engage in any of the following behaviours may have bar service restricted (1st instance) or be removed from the boat (subsequent instance):
i) Smoking or vaping
ii) Illicit substance use or more than one patron in bathrooms
iii) Unruly, loud or anti-social behaviour incl. chanting, swearing, singing over entertainment, mistreatment of vessel or equipment
iv) Rapid drinking or signs of undue intoxication; slurring, staggering/falling, unpredictable behaviour
If at any time the behaviour of patrons or the overall level of intoxication is assessed by Saltwater Eco Tours crew to be negatively impacting customer experience or increasing the risk of a marine incident the cruise may be terminated. Refunds will not be provided under these circumstances.
WAIVER OF CONSENT
Saltwater Eco Tours has CCTV throughout and also films and photographs some tours. You consent to being filmed or photographed by Saltwater Eco Tours (or its representatives) and to Saltwater Eco Tours using your name, likeness, image and/or voice in such photographs or films for the purpose of promoting our events, services, and products as well as for security and legal purposes. No remuneration is payable for any use thereof and permission will not be sought.
PRIVACY POLICY
Saltwater Eco Tours is committed to ensuring the privacy of individual’s information. Saltwater Eco Tours respects the need for confidentiality of information and provides a secure framework to protect personal details held by the business from collection of information, use & disclosure, storage, security and accessibility.